RESERVATIONS POLICY
Credit & Debit Card Policy
Upon check-in, the credit or debit card used for booking must be the same card presented for payment, along with a valid photo ID upon check-in. In addition to any applicable deposit(s) which are disclosed at the time of booking, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount – it is not a charge to your account, but it can create a hold on those funds or against credit availability. We also may charge your card for any damages to the room or premises you or your guests cause. Once your actual incurred charges are posted at check-out, based on your bank, credit card company, or institution’s policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your bank, credit card company, or institution handles your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds or returning availability or any fees or charges by your bank, credit card company, or institution because of your use of a credit or debit card. We are unable to remove pre-authorizations directly through our hotel. We do not accept any third-party billing. This policy applies to all reservations.
Resort Fee Inclusions
Our current resort fee inclusions:
- Stocked in-room refrigerator complete with drinks, snacks and treats
- Shuttle service to local venues
- Nightly bonfire and s’mores supplies
- Champagne at check-in
- Concierge services
- Wireless internet
- Local/long distance calls
- Arrival wine for two
- New York Times & Wall Street Journal
- Parking
- Maintenance and set up of in-room fireplace
- Coffee in room
- Seasonal activites including Birds of Prey, cross country skiing, bicycles, snow shoes, kayaks, electric boats, standup paddle boards, and Hacker-Craft boat tours of the lake.
100% of the resort fee is used to support these services. No portion of the resort fee constitutes a gratuity and no portion goes to any resort associate.
Age Requirement
Guests must be 21 years or older to reserve a room and check in. Children under 12 will not be permitted to stay in the Main Lodge rooms and suites, but will now be welcome in the Lakeside Buildings and Private Cabins.
Check-in & check-out
Check-in is at 4:00pm. Check-out is at 11:00am.
Guidelines & Etiquette
- Advance reservations for Dining, Spa and Golf must be made directly with each outlet after confirming your Room Package Reservation.
Parking
Parking is offered to patrons only. Applicable parking fees are disclosed to our overnight guests at the time of booking. Patrons that are non-overnight guests are subject to a parking fee.
Dog Policy
We welcome well-mannered dogs 30 lbs. or less. Guests bringing dogs must always have them leashed when outside the guestroom and will be charged a non-refundable fee disclosed at the time of booking per night, per dog; maximum of two dogs per room. Room type and location restrictions may apply. The dog-friendly rooms are restricted to our one- and two-bedroom cabins. Our main lodge rooms, Overlook Rooms, and Lakeside Suites do not allow dogs. Guests will be responsible for any property damage inadvertently caused by their dogs. Housekeeping service during your stay should be arranged either when you and your dog are not in the room or if you are, the dog must be leashed or crated.
Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.