RESERVATIONS POLICY
Credit & Debit Card Policy
Upon check-in, the credit or debit card used for booking must be the same card presented for payment, along with a valid photo ID upon check-in. In addition to any applicable deposit(s) which are disclosed at the time of booking, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount – it is not a charge to your account, but it can create a hold on those funds or against credit availability. We also may charge your card for any damages to the room or premises you or your guests cause. Once your actual incurred charges are posted at check-out, based on your bank, credit card company, or institution’s policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your bank, credit card company, or institution handles your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds or returning availability or any fees or charges by your bank, credit card company, or institution because of your use of a credit or debit card. We are unable to remove pre-authorizations directly through our hotel. We do not accept any third-party billing. This policy applies to all reservations.
Resort Fee Inclusions
Our current resort fee inclusions:
- Access to the Pool House on the waterfront, adjacent to the Bar Harbor Club, including three tennis courts, two outdoor pools and hot tubs, and fitness center
- Personally assigned lockers at The Club that are stocked with a plush robe and bottled water
- $15 voucher per stay to the Bar Harbor Whale Watch Co.
- Wireless Internet in hotel guest rooms and public spaces where available
- Access to business center and printers
- Self parking (Valet parking available for an additional $15/day)
- Nightly turndown service upon request
- Fresh coffee, bottled water, bagged ice, and seasonal fruit and snacks on each guest room floor pantry
- Unlimited local calls and toll-free number access
100% of the resort fee is used to support these services. No portion of the resort fee constitutes a gratuity and no portion goes to any resort associate.
Age Requirement
Guests must be 21 years or older to reserve a room and check in.
Check-in & check-out
Check-in is at 4:00pm. Check-out is at 11:00am.
Guidelines & Etiquette
- For guest safety and optimal comfort in our accommodations, no additional bedding outside of the existing bed configuration in our guest rooms and suites will be provided – this includes rollaway beds and cots.
Parking
Parking is offered to patrons only. Applicable parking fees are disclosed to our overnight guests at the time of booking. Valet parking is available for an additional fee.
Dog Policy
We welcome well-mannered dogs 30 lbs. or less. Guests bringing dogs must always have them leashed when outside the guestroom and will be charged a non-refundable fee disclosed at the time of booking per night, per dog; maximum of two dogs per room. Room type and location restrictions may apply, including the indoor seating at the restaurant and the rooftop pool. The outdoor seating at Paddy’s Restaurant is dog-friendly. Guests will be responsible for any property damage inadvertently caused by their dogs. Housekeeping service during your stay should be arranged either when you and your dog are not in the room or if you are, the dog must be leashed or crated.
Certified service dogs that provide assistance to individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.